tag:blogger.com,1999:blog-7439013386414903935.post4256314424672324043..comments2024-03-23T20:56:40.825+00:00Comments on A Blog on the Landscape!: Two great pieces of customer service.AlanRhttp://www.blogger.com/profile/07180571503542781921noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-7439013386414903935.post-83948942370040291182013-06-12T18:15:06.580+01:002013-06-12T18:15:06.580+01:00Actions always speak louder than words. These two ...Actions always speak louder than words. These two backed up there words and acted quickly without quibble. Spot on Customer service.AlanRhttps://www.blogger.com/profile/07180571503542781921noreply@blogger.comtag:blogger.com,1999:blog-7439013386414903935.post-26110304836812828192013-05-28T21:38:23.872+01:002013-05-28T21:38:23.872+01:00Hi Gayle,
That's it exactly.
My posty delivere...Hi Gayle,<br />That's it exactly.<br />My posty delivered this huge box and although i was expecting a rucksack delivery i never expected it to be in such a massive box.<br />I said to him, "whats that" and he said it can't be much its so light.<br />Hopefully the problem doesn't happen again. (I wish it had Osprey shoulder straps, that's my next improvement.AlanRhttps://www.blogger.com/profile/07180571503542781921noreply@blogger.comtag:blogger.com,1999:blog-7439013386414903935.post-11123543523896267392013-05-28T19:22:01.881+01:002013-05-28T19:22:01.881+01:00I had a similar problem with my second Osprey Exos...I had a similar problem with my second Osprey Exos as you had with your Mammut. Like your experience, after a couple of days of use the bit of metal that holds the back space apart (a cross stay in this case, rather than a lengthways one) popped out. When I first battled it into place I thought I'd fixed it, but it soon became apparent that no matter how securely I thought I'd put it back, it would just pop out again. I concluded that it was just slightly out of tolerance and Osprey agreed. I had the replacement pack within a couple of days, delivered in a box so big that, when the courier knocked, I thought I'd accidentally ordered a new fridge!Gaylehttps://www.blogger.com/profile/08648378503343413924noreply@blogger.comtag:blogger.com,1999:blog-7439013386414903935.post-66023917824759075362013-05-27T17:41:42.918+01:002013-05-27T17:41:42.918+01:00Hi Mark,
I think you are right. Its great and appr...Hi Mark,<br />I think you are right. Its great and appreciated to get good service. Competition is strong in the outdoor business so good reviews are priceless.AlanRhttps://www.blogger.com/profile/07180571503542781921noreply@blogger.comtag:blogger.com,1999:blog-7439013386414903935.post-55155402322646519012013-05-27T17:26:25.227+01:002013-05-27T17:26:25.227+01:00Good to see such a positive response. Gear compani...Good to see such a positive response. Gear companies are pretty good in my experience at putting things right.markswalkingbloghttp://markswalkingblog.wordpress.com/noreply@blogger.com