Mine on the other hand suffered badly. Being almost completely flat after a nights use.
She sold her NeoAir.
Now as i wrote above, the mat’s condition was not an issue, and i couldn’t find a leak as to why it was deflating. So i was absolutely over the moon to receive a reply from Ciamha that Cascade are going to replace the mat FOC. Even after all this time.
Just thought i would share the experience.